mcw247 Privacy Policy

2.1 Information You Provide Directly

When you register with mcw247 or use our services, you provide the following information directly to us:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• Payment-related information (bKash, Nagad, Rocket, or bank account number)
• Documents required for identity verification (national ID card or passport)
• Messages and inquiries sent via live chat or email

2.2 Automatically Collected Information

When you visit our platform, the following technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Pages visited, links clicked, and session duration
• Information collected through cookies and similar tracking technologies
• Login and logout times and transaction history

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes collect additional information about you from trusted third-party organizations. These organizations operate under their own privacy policies.

mcw247 may share information with third parties only in the limited circumstances below and only to the extent necessary:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket), identity verification, and IT infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide necessary information in response to a court order, regulatory authority directive, or applicable law.

4.3 Fraud and Criminal Investigations

Relevant information may be shared with the appropriate authorities to assist in investigations of serious fraud, money laundering, or other criminal activity.

4.4 Changes in Business Structure

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity, provided that equivalent protections under this policy are maintained.

We retain your personal information only for as long as necessary. The retention periods for different types of information are outlined below:

6.1 Account Information

All account information is retained while your account is active. Even after an account is closed, information necessary to meet legal obligations may be retained for a defined period.

6.2 Financial Transaction Information

Transaction records must be retained for an extended period in compliance with Anti-Money Laundering regulations and financial law.

6.3 Communication Records

Records of your chat and email exchanges with customer support are retained for a set period for quality control and dispute resolution purposes.

As a user of mcw247, you have the following rights regarding your own information:

8.1 Right of Access

You can request from us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any of your stored information is inaccurate or incomplete, you may request a correction. We will correct it as soon as possible.

8.3 Right to Erasure

You may request the deletion of information that is no longer needed beyond legal obligations. However, some information may be required to be retained for legal reasons.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. You may opt out of marketing communications at any time.

8.5 Right to Data Portability

You may request to receive your information in a common, machine-readable format.

mcw247 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you through one or more of the following methods:

• Sending a notification to your registered email address
• Displaying a clear notice on the website homepage or relevant page
• Requesting acceptance of the new policy at login

If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy. We encourage you to review this page regularly.